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Terms & Conditions


1. INTRODUCTION

1.1 These Terms and Conditions regulate all purchases, which include the registration, placing orders and accessing products "MINTY Square", located in Rua Dr. Eduardo Santos Silva, 261 Fracção AM, 4200-283 Porto, Portugal and with VAT number 513 418 032, on the website www.mintysquare.com and are applicable to all product sales between MINTY Square and any User that makes an order via this website.

1.2 For the purposes of these Terms and Conditions is understood by:

a) - "MINTY Square" - The products marketed by MINTY Square Lda. through the website www.mintysquare.com ;

b) - "User" - Any individual who places an order through the website www.mintysquare.com ;

1.3 The use of the website www.mintysquare.com and the purchase of products MINTY Square presumes knowledge, understanding and acceptance of these Terms and Conditions by the User.

 

 

2. REGISTRATION ON THE WEBSITE

2.1 To place an order, the User can register by filling the mandatory fields of the registration form on the website www.mintysquare.com .

2.1.1 You can also place your order through a simple process that does not require registration. However, when you sign up on the website your data and preferences will be recorded to be easily accessed and used in future purchases.

2.2 After completing the registration, the User has access to their personal account where they can manage the account settings, favorite items and previous orders.

2.3 From the moment the User access their personal account, the User is subjected to these Terms and Conditions.

 

 

3. PRODUCTS MINTY Square

3.1 The website www.mintysquare.com is directed at all users who want to purchase products MINTY Square from their home or workplace, 24 hours a day, 7 days a week.

3.2 All information regarding the characteristics of the products can be found at www.mintysquare.com

3.3 MINTY Square reserves the right to modify at any time the information, the range of products, prices, promotions and the Terms and Conditions existing on the website www.mintysquare.com .

 

 

4. PLACE ORDERS ON THE WEBSITE

4.1 To place an order on the website www.mintysquare.com is necessary that the User has an e-mail account, and that their browser is set to accept cookies and pop- ups, which will allow the full use of all the features available on MINTY Square’s online store.

4.1.1 The User may proceed with the online purchase of products, and to do so it’s necessary to:

a) Find the product(s) you wish to purchase;

b) Add the selected product(s) to the "Shopping Cart";

c) Register the User's personal data, which includes "Delivery Address", "Billing Address ", "Payment Method", telephone number and tax identification number (VAT). These data will be integrated into MINTY Square’s database according to our Privacy Policy;

d) Review your order and confirm it.

4.2 The User will receive an e-mail confirming the order with the details for the selected payment method. After we receive validation of the payment, the User will also receive an e-mail confirmation.

4.3 MINTY Square will provide all the details of the purchase through the website www.mintysquare.com on the User’s client area.

4.4 Your order will be delivered by the logistics operator at the delivery address provided in the purchase process, as well as the corresponding detailed invoice.

4.5 By submitting the order form, the User agrees to these Terms and Conditions described at www.mintysquare.com , as well as with the Privacy Policy.

4.6 MINTY Square reserves the right to refuse and cancel orders already confirmed, in the following situations:

a) The product is not available;

b) The payment is not carried out using any of the payment methods specified on the website www.mintysquare.com ;

c) The payment cannot be confirmed;

d) The billing information is not correct or verifiable;

e) The bank transfer to pay the order was not received by us in a period of 5 (five) days after acceptance of your order;

f) There is an error in the price quotation;

g) It is not possible to deliver the order at the delivery address provided by the User.

 

 

5. PRICE

5.1 The prices of the products displayed on the website www.mintysquare.com include Value Added Tax (VAT). The total VAT payable by the User will be indicated on the invoice to be sent to the User.

5.2 All prices are quoted in Euros (€). Note that changing the delivery country may influence the prices due to different shipping costs. Customs costs may also be applicable in certain countries and will be paid by the User.

5.3 Prices of products displayed on the website are subject to change. MINTY Square reserves the right to change prices without advance notice. The prices displayed at the time of purchase are the prices applicable to that purchase.

5.4 In case there is an error in the price of the ordered products, MINTY Square or the User may, up until the order is shipped, cancel the order.

5.5 The total price specified in the checkout includes the taxes from the country of origin (Portugal) and shipping costs.

5.6 The User must only pay the amount specified in the order confirmation.

 

 

6. PAYMENT METHODS

6.1 The User can pay the purchases products using Paypal or via Bank Transfer.

6.2 MINTY Square will not accept any payment method other than those mentioned in the previous point. The User should not try to pay by any other means which are not included in the specified payment methods. If you do so, we cannot be held responsible for loss of payment or any other damages that may occur.

 

 

7. DELIVERY COSTS

7.1 Delivery charges will be supported by MINTY Square for orders over € 150, valid for Portugal and Europe, according to the promotional conditions valid at the time of purchase.

7.2 For orders of less than € 150, shipping costs for Portugal, Madeira and Azores will be charged according to the delivery address.

7.3 For outside of Europe, all orders will have an associated shipping cost, and they also may require the payment of customs costs, according to the delivery country.

 

 

8. DELIVERY

8.1 MINTY Square shall send the product(s) ordered by the User, from Monday to Friday, from 9am to 7pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the User.

8.2 Our delivery service does not include scheduling options, so the delivery of the order will be carried out without prior contact from the carrier, thus being necessary to ensure that someone is at the delivery address to receive the order.

8.3 Delivery times may vary depending on the brand that the User wishes to buy. If you buy items from different designers/brands, the delivery time will be calculated according to the designer/brand with the lengthiest delivery time. The responsiveness of MINTY Square within these deadlines is, however, dependent on the availability of stock and cannot be guaranteed in periods of promotions, sales and during Christmas season.

8.4 MINTY Square will inform the user of the availability of the product(s) ordered and shall refund the amount paid, within 15 (fifteen) days from the knowledge of the item’s unavailability.

8.5 In case of unavailability of the carrier to make the delivery of the purchased products on the specified date, the User will be contacted to be given another delivery date.

8.6 At the time of delivery, the User must inspect the package in order to check for possible damage. If the User finds that the products are damaged, you should not accept the delivery of the order, which will be returned. The User should report the situation, if possible documented with photos, to the e-mail customer.care@mintysquare.com and if the User agrees, MINTY Square will proceed to resend the order at no cost to the User. If the User wishes to cancel the order, the full amount paid for the order will be reimbursed.

8.7 If you do not receive your order within a maximum of 90 (ninety) days from the order payment date, please send us an email to customer.care@mintysquare.com informing us of what happened. After this time has elapsed, MINTY Square cannot be held responsible for the loss of the order.

8.8 MINTY Square considers the delivery done with the signature on the delivery receipt at the agreed delivery address.

 

 

9. RETURNS AND CANCELLATIONS

9.1 Cancelling your order before shipping:

a) The User can cancel the order at no cost, provided it has not yet been shipped.

b) If the User places an order and wants to cancel it, they should contact immediately our Customer Service and ask for the cancellation via the e-mail customer.care@mintysquare.com . This procedure is essential to trigger the cancellation process. If the cancellation request is communicated in a timely manner, the User will be notified and cancellation will be processed at no cost to the User.

c) If the request for cancellation is not done before the products are sent, they will be shipped to the User. If the User maintains the intention to cancel the order, the User should refuse to receive it. The products will be returned and, after being received by MINTY Square, the refund will be processed, and the shipping costs will be deducted from the amount the User will receive.

9.2 Return of faulty products:

a) The User has the right to return the products delivered if they have defects or other non-compliances.

b) The reception of faulty items must be reported to MINTY Square via the e-mail customer.care@mintysquare.com within 3 (three) days of receiving the order, including a photograph that documents the defects. If your complaint is justified, the amount paid for the product and for the shipping charges will be refunded.

c) MINTY Square reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.

9.3 Returning products:

1) The User may return the product(s) ordered fourteen (14) days after receiving them, provided that:

a) The product(s) have not been used;

b) The product(s) maintain their original features and labels intact;

c) The product(s) are complete. All material accompanying the orders must be returned to MINTY Square.

2) The User shall request the return by sending an e-mail to customer.care@mintysquare.com explaining why you wish to return of your order.

3) Once the returned product is received, MINTY Square will review and confirm its condition and, where applicable, will refund within fifteen (15) days the amount paid by the User without any expenses.

4) If the returned products are damaged or worn, MINTY Square reserves the right not to accept the return and refuse to refund the User.

5) The User should note that if the return has been made for reasons other than the existence of justified defects or non-conformity of the products ordered, MINTY Square will not make the reimbursement of the shipping costs. Therefore, MINTY Square will not reimburse the cost of delivery initially supported by the customer for the respective order.

 

 

10. EXCHANGES FOR OTHER SIZE OR OTHER ARTICLES

If the User wants to exchange the product ordered by another size or another article, please send an e-mail communicating this intention to customer.care@mintysquare.com . MINTY Square will contact the User within 3 (three) business days with the information necessary for the exchange.

 

 

11. QUALITY

MINTY Square does not sell second-hand products, faulty or of lower quality than the market standards. The main characteristics of each product are shown on the website www.mintysquare.com in each product page.

MINTY Square will make every effort so that the colors of the products that appear on the website www.mintysquare.com are the most accurate and as real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colors.

 

 

12. COMPLAINTS

As we aim to continuously improving our services, MINTY Square will strive for meeting and resolving the claims submitted by the User via the e-mail customer.care@mintysquare.com within 5 (five) business days.

 

 

13. WARRANTY AND AFTER-SALES SUPPORT

MINTY Square products benefit from the warranty in accordance with the legislation applicable to the sale of consumer goods.

 

 

14. EXCLUSION AND LIMITATION OF LIABILITY

MINTY Square does not guarantee the website www.mintysquare.com will run uninterruptedly, or any of its features, as it may be suspended for carrying out maintenance work, repairs or upgrades.

MINTY Square will also not assume any liability for any damages arising directly or indirectly from force majeure situations that prevent MINTY Square, is in any way, to meet its obligations, in particular, strikes, electric network failures, telecommunications services or any other services faults, fires, floods, inability to obtain products, materials or services, breakdowns, delays of suppliers or carriers and changes in laws or administrative regulations.

MINTY Square is not responsible for any misuse of the User's access data to the website by third parties, as they are non-transferable.

 

 

15. MODIFICATIONS OF THE TERMS AND CONDITIONS

MINTY Square reserves the right to change, at any time, these Terms and Conditions, considering the changes made and users notified by publication on the website www.minty.pt of the modified Terms and Conditions.

 

 

16. PERSONAL DATA TREATMENT

Please read our Privacy Policy so that you can be aware of the rules and procedures adopted by MINTY Square with regards to the processing of data collected when you browse the website www.mintysquare.com and when you use its features, as well as to inform you about the applicable security and confidentiality measures.

 

 

17. EVIDENCE

The electronic records, kept by MINTY Square in security conditions, are considered as proof of communications, orders and payments between MINTY Square and the User.

 

 

18. APPLICABLE LAW

The present Terms and Conditions and all disputes arising that are related to the it, including its validity, the use of the website or any purchase made on it, shall be governed by Portuguese law.

 

 

19. ONLINE DISPUTE RESOLUTION

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

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