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Exchange & Return Policy


RETURNS & EXCHANGES

1. The User has the right to return or exchange products delivered if they have defects or other non-compliances.

2. The reception of faulty items must be reported to MINTY Square via the e-mail customer.care@mintysquare.com within 5 (five) days of receiving the order, including a photograph that documents the defects. If your complaint is justified, the amount paid for the product and for the shipping charges will be refunded.

3. MINTY Square reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.

 

 

HOW TO RETURN

1) The User may return or exchange the product(s) ordered fourteen (14) days after receiving them, provided that:

a) The product(s) have not been used;

b) The product(s) maintain their original features and labels intact;

c) The product(s) are complete. All material accompanying the orders must be returned to MINTY Square.

2) Please contact our customer care team to customer.care@mintysquare.com in order to indicate the item(s) your wish to exchange or return. Include your order number.

3) We will arrange a pick-up with the same delivery service that the order was sent with. Place the item(s) with all original packaging inside the box and wait for the courier during the indicated time schedule.

4) Once the returned items is received, MINTY Square will review and confirm its condition and, when applicable, will refund you within ten (10) days the amount paid by the User. We’ll send you an email at every step to keep you updated about the return status.

5) If the returned products are damaged or worn, MINTY Square reserves the right not to accept the return and refuse to refund the User.

6) The User should note that if the return has been made for reasons other than the existence of justified defects or non-conformity of the products ordered, MINTY Square will not make the reimbursement of the shipping costs. Therefore, MINTY Square will not reimburse the cost of delivery initially supported by the customer for the respective order.

7) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to customer.care@mintysquare.com

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