Exchange & Return Policy
1. We’re happy to accept returns if your order does not meet your expectations, has defects or other non-compliances.
2. Temporarily, starting April, 1st 2020, for your safety and comfort, you have 60 days from the date you received your order to return any item. We will collect the items from your home, work or an alternative address for free.
3. Please ensure your items are returned new, unused and with all MINTY SQUARE tags and designer garment tags still attached. MINTY Square reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.
4. If you would like to exchange an item, you will need to return it and place a new order.
5. If you wish to return your order from outside Europe, please contact our Customer Service Support to firstname.lastname@example.org in order to receive all the details for the return.
HOW TO RETURN
1) The User may return the product(s) ordered sixty (60) days after receiving them, provided that:
a) The product(s) have not been used;
b) The product(s) maintain their original features and labels intact;
c) The product(s) are complete. All material accompanying the orders must be returned to MINTY Square.
2) Please contact our customer care team to email@example.com in order to indicate the item(s) your wish to return. Please include your order number.
3) We will arrange a pick-up with the same delivery service that the order was sent with. Place the item(s) with all original packaging inside the box and wait for the courier during the indicated time schedule.
4) Returns within Portugal are supported by the customer. If you're returning items from Portugal we recommend using a logistic service with tracking number and receipt to avoid delay or lost. In cases of delay or lost, MINTY Square reserves the right not to accept the return and do not refund the customer. For more information please contact our customer service.
5) Once the returned items is received, MINTY Square will review and confirm its condition and, when applicable, will refund you within ten (10) days the amount paid by the User. We’ll send you an email at every step to keep you updated about the return status.
6) If the returned products are damaged or worn, MINTY Square reserves the right not to accept the return and refuse to refund the User.
7) The User should note that if the return has been made for reasons other than the existence of justified defects or non-conformity of the products ordered, MINTY Square will not make the reimbursement of the shipping costs. Therefore, MINTY Square will not reimburse the cost of delivery initially supported by the customer for the respective order.
8) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to firstname.lastname@example.org