Delivery

MINTY Square shall send the product(s) ordered by the client, from Monday to Friday, from 9am to 7pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the client.

Our delivery service does not include scheduling options, so the delivery of the order will be carried out without prior contact from the carrier, thus being necessary to ensure that someone is at the delivery address to receive the order.

Delivery times may vary depending on the brand that the client wishes to buy. If you buy items from different designers/brands, the delivery time will be calculated according to the designer/brand with the lengthiest delivery time. The responsiveness of MINTY Square within these deadlines is, however, dependent on the availability of stock and cannot be guaranteed in periods of promotions, sales and during Christmas season.

Please note, orders with items from different designers/brands may be shipped in different packages.

MINTY Square will inform you of the availability of the product(s) ordered and shall refund the amount paid, within 15 (fifteen) days from the knowledge of the item’s unavailability.

In case of unavailability of the carrier to make the delivery of the purchased products on the specified date, the client will be contacted to be given another delivery date.

At the time of delivery, you must inspect the package in order to check for possible damage. If you find that the products are damaged, you should not accept the delivery of the order, which will be returned. Please report the situation to MINTY Square, if possible documented with photos, to the e-mail customer.care@mintysquare.com and if you agree, MINTY Square will proceed to resend the order at no cost to you. If the client wishes to cancel the order, the full amount paid for the order will be reimbursed.

If you do not receive your order within a maximum of 90 (ninety) days from the order payment date, please send us an email to customer.care@mintysquare.com informing us of what happened.

After this time has elapsed, MINTY Square cannot be held responsible for the loss of the order.

MINTY Square considers the delivery done with the signature on the delivery receipt at the agreed delivery address.


If you need more information on the delivery of products MINTY Square, please see our Terms and Conditions.